To set up an automated response on your Facebook page, follow these steps:
Access Your Page:
Log in to your Facebook account and navigate to the Facebook page you manage.
Go to Settings:
At the top of your page, click on "Settings."
Messaging Settings:
In the left-hand column, select "Messaging" or "Messaging and Automation."
Automated Responses:
Look for the section called "Response Assistant" or "Automated Responses." Enable the feature if it's not already turned on.
Set Up Automated Messages:
Instant Replies: These are sent automatically as the first message to new messages. You can create a greeting or acknowledgment here.
Away Message: Create a message that will be sent automatically when you're not available to respond. This could include your business hours or a message indicating you'll respond soon.
Messenger Greeting: This is the message people will see the first time they interact with your page in Messenger.
Customize Messages:
Craft your messages in the provided text box.
For Instant Replies and Away Messages, you can add personalization and quick responses.
Save Changes:
Once you've customized your automated responses, make sure to save your changes.
These features can enhance user experience by providing quick acknowledgments or important information when you're unavailable to respond immediately. Adjust these settings to suit your audience and business needs.